Motadata
Motadata ServiceOps is an AI-powered, ITIL-aligned ITSM platform that brings service desk, service requests, asset management, automation, and self-service into one unified system.
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Unified, Intelligent IT Service Management
Motadata ServiceOps is an AI-powered, ITIL-aligned ITSM platform that brings service desk, service requests, asset management, automation, and self-service into one unified system. It streamlines incident resolution, enforces SLAs, automates workflows, and ensures complete visibility across IT assets—helping enterprises deliver faster, smarter, and more reliable IT services.
Central Catalogue
IT & non-IT service listings
Workflow Automation
Approvals & fulfillment flows
Multi-Channel Intake
Portal, chat, email & bots
Knowledge Feedback
Continuous service improvement
Service Request Management & Service Catalogue
ServiceOps simplifies routine IT services through a digital service catalogue and structured request management. Users can request services easily while automated workflows fulfill them with minimal manual effort.
Central Service Catalogue
Organize IT and non-IT services such as software installs, access requests, and hardware fixes in a single intuitive catalogue.
Workflow Automation
Auto-assignment, approvals, and categorization streamline request fulfillment with minimal human intervention.
Multi-Channel Intake
Users can raise service requests through self-service portals, chat, email, or virtual assistants.
Feedback Loop & Knowledge Capture
Resolved requests feed back into the knowledge base to reduce repeat tickets and improve service quality.
Asset & Lifecycle Management
ServiceOps delivers comprehensive management of IT and non-IT assets across their entire lifecycle — from discovery and procurement to maintenance, compliance, and retirement.
Centralized Asset Inventory & CMDB
Unified repository of hardware, software, and configuration items with relationship mapping.
Lifecycle & Contract Management
Track vendor contracts, warranties, procurements, and renewals with full visibility.
Software Asset Management
Monitor license usage, compliance, and automate removal of prohibited software.
Automated Discovery & Tracking
Continuous asset discovery across Windows, Mac, and Linux environments.
Asset Inventory
Hardware & software visibility
Lifecycle Tracking
Procurement to retirement
License Compliance
Usage & policy enforcement
Auto Discovery
Cross-platform asset detection
Central Repository
Articles & FAQs
Self-Service Portal
User-driven resolution
Access Governance
Roles & approvals
Ticket Integration
Auto knowledge creation
Knowledge Management & Self-Service Portal
ServiceOps provides a rich knowledge base that empowers users and support teams with fast access to solutions, documentation, and best practices.
Central Repository
Store articles, troubleshooting guides, and FAQs with quick search and categorization.
Self-Service Experience
Enable users to find solutions independently, reducing ticket volumes.
Access Control & Approval
Role-based access and review workflows ensure content accuracy and compliance.
Integration with Tickets
Convert resolved incidents directly into reusable knowledge articles.
Intelligent Automation & Custom Workflows
Workflows are at the core of how ServiceOps reduces manual effort and improves consistency across IT operations through intelligent automation.
Drag-and-Drop Workflow Builder
Design multi-stage automation across incidents, changes, assets, and more.
AI & Machine Learning
Smart classification, routing, pattern analysis, and recommendations.
Approval & Notification Automation
Automate approvals, alerts, and SLA breach notifications.
Virtual Agents & Chatbots
NLP-powered agents assist users via conversational interfaces.
Workflow Builder
Visual automation design
AI Intelligence
Smart routing & insights
Approval Automation
Policy-driven workflows
Virtual Agents
Conversational interfaces
SSO & Security
Identity & access controls
Multi-Tenant Support
MSP & multi-brand ready
Mobile Access
On-the-go service tracking
Custom Branding
White-label experiences
Enterprise-Ready & Scalable Platform
ServiceOps is built for modern enterprises, offering a highly scalable, secure, and customizable platform that supports complex organizational structures and operational requirements.
SSO & Security
SAML-based single sign-on with role-based access controls and audit logs.
Multi-Portal & MSP Support
Manage multiple brands, departments, or clients from a single instance.
Mobile Access
Submit, track, and manage tickets seamlessly from mobile devices.
Services
We deliver industry aligned, technology led services that modernize IT operations and elevate digital performance.
