Unified ServiceOps
Kinsfolk, as a trusted ManageEngine partner, helps enterprises streamline IT and business functions with modern, integrated Enterprise Service Management (ESM) solutions. From IT to HR, Finance to Facilities, we enable organizations to extend the power of service management across departments—delivering efficiency, agility, and measurable impact.
ITSM & ESM
AIOps & Observability
Facilities & Admin Service
Finance & Procurement Support
Empower your IT teams with feature-rich, ITIL-aligned service desk capabilities.
Transform employee experiences with seamless HR case resolution and knowledge access.
Digitize facilities request management and ensure timely resolution.
Bring transparency and control to finance and procurement service requests.
Advisory Services
Design a future-ready service management strategy tailored to your business needs.
- Assess current ITSM/ESM maturity and readiness.
- Define enterprise-wide service management vision.
- Create a scalable ESM roadmap across departments (HR, Facilities, Finance, etc.)
- Align tools, processes, and stakeholders with organizational goals
- Identify automation opportunities and value realization metrics
Implementation Services
Our certified experts configure and implement ManageEngine ServiceDesk Plus and related ESM modules to match your business processes.
- Setup of ITSM and non-IT service desks (HR, Admin, Finance, etc.)
- CMDB configuration and asset lifecycle management.
- SLA definitions, approval flows, and automation setup
- Self-service portal customization and role-based access.
- Integration with AD, M365, HRMS, and third-party apps.
Managed Services
Our Managed Service model provides end-to-end platform administration, support, and optimization under a flexible SLA.
- Platform monitoring and routine maintenance.
- Admin-level support for configurations and user requests
- Workflow enhancements and minor customizations.
- Knowledge base and template management.
- Regular reporting, performance reviews, and optimization advice.
Custom Development Services
We build custom modules, forms, workflows, and integrations tailored to your business processes.
- Platform monitoring and routine maintenance.
- Admin-level support for configurations and user requests
- Workflow enhancements and minor customizations.
- Knowledge base and template management.
- Regular reporting, performance reviews, and optimization advice.
Why Choose Kinsfolk
As a leading partner Kinsfolk delivers tailored ESM solutions designed to optimize business operations and enhance service efficiency.
