BMC Helix
Drive agility and resilience with enterprise-grade IT operations, empowering smarter decisions, seamless workflows, and reliable service delivery.
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Automate, Orchestrate & Optimize.
We empower enterprises to reimagine IT and business workflows through expert guidance and proven strategies.
Our innovative tools streamline service experiences, eliminate complexity, and drive efficiency at scale.
Deliver smarter operations, faster outcomes, and measurable business impact—every step of the way.
BMC Helix ITSM
Modernize IT service management with a comprehensive, integrated, cloud-native platform augmented by agentic AI. BMC Helix ITSM enables organizations to automate service operations, improve service quality, and deliver faster, more consistent outcomes across the enterprise.
Unified service management platform
By leveraging past incidents, known errors, and contextual data, teams can isolate root causes faster. This reduces diagnostic effort and speeds up resolution across complex environments.
Agentic AI–driven automation
Intelligent automation and AI-assisted workflows reduce manual effort, optimize routing, and accelerate resolution across IT service operations.
Unified Platform
Centralized management of IT services and workflows.
AI Automation
Agentic AI streamlines tasks and decision-making.
Service Quality
Consistent processes improve reliability and SLAs.
Faster Resolution
Automation accelerates incident and request fulfillment.
Automation
Streamlined case workflows reduce manual effort.
Knowledge AI
Contextual insights accelerate resolution.
Service Quality
Consistent execution improves outcomes.
Omni-Channel
Engaging service experiences across channels.
BMC Helix Business Workflows
Transform enterprise case management with customizable, automated workflows powered by AI-driven knowledge services. BMC Helix Business Workflows enables consistent, efficient, and omni-channel service delivery across business functions.
Configurable workflow automation
Design and automate end-to-end case workflows with low-code configuration to improve efficiency, consistency, and operational control.
AI-powered knowledge services
Intelligent knowledge recommendations assist agents and users with accurate, context-aware information to speed up case resolution.
BMC Helix Digital Workplace
Deliver personalized, engaging, and multi-channel service experiences through a unified digital workplace. BMC Helix Digital Workplace enables employees to access support, services, and information anytime, anywhere.
Personalized employee experiences
Role-based personalization and contextual recommendations ensure employees see the most relevant services, knowledge, and actions.
Unified multi-channel access
Provide consistent service delivery across portals, mobile, chat, and virtual agents for a seamless employee experience.
Personalization
Role-based experiences tailored to user needs.
Multi-Channel
Access services across web, mobile, and chat.
Self-Service
Faster issue resolution without agent dependency.
Productivity
Reduced friction improves employee efficiency.
Generative AI
AI-generated insights and summaries.
Recommendations
Guided actions based on service context.
Conversational UX
Natural language support for users and agents.
Productivity
Faster resolution and improved outcomes.
BMC HelixGPT
BMC Helix GPT is a generative AI capability embedded within the BMC Helix platform that enhances service and operations management through contextual insights, guided recommendations, and conversational assistance. It helps users and agents resolve issues faster, improve productivity, and make informed decisions using real-time service data.
Context-aware AI assistance
Helix GPT analyzes incident, request, and operational data to generate relevant insights, summaries, and next-best-action recommendations for faster resolution.
Conversational support for users and agents
Natural language interactions enable users and service agents to find answers, generate responses, and access knowledge quickly across service workflows.
Services
We deliver industry aligned, technology led services that modernize IT operations and elevate digital performance.
Resources for You
Reinventing Field Service with AI and Mobile-First Support.
