BMC Helix

Transform the way your enterprise operates with AI-driven workflows, self-service experiences, and end-to-end automation.

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Intelligent Automation for Smarter Business Operations

Transform the way your enterprise operates with AI-driven workflows, self-service experiences, and end-to-end automation. BMC Helix empowers IT, HR, finance, and other departments to digitize processes, automate tasks, and optimize service delivery, all while connecting operations to real-time insights and business outcomes. 

Business Workflows
Automated Workflows

End-to-end process orchestration

AI Knowledge Automation

Context-aware resolution support

Self-Service Enablement

Reduced manual effort

Workflow Insights

Performance and SLA visibility

Intelligent Workflow & Business Process Automation

BMC Helix Business Workflows delivers configurable, automated workflows that streamline business processes across IT, HR, facilities, finance, and other departments using low-code workflow design.

Custom Automated Workflows

Build workflows that intelligently route tasks, approvals, and actions across teams—eliminating manual intervention and delays.

AI-Powered Knowledge Automation

Automatically surface relevant knowledge articles during case handling to improve resolution speed and ensure consistent outcomes.

Self-Service & Case Deflection

Provide digital self-service experiences that reduce repetitive work while improving turnaround times and user satisfaction.

Interactive Dashboards & Insights

Track workflow performance, SLAs, and bottlenecks using real-time dashboards and actionable insights.

Self-Service Automation & Digital Workplace

BMC Helix Digital Workplace modernizes how employees interact with services and support by providing a unified self-service interface that automates fulfillment, knowledge access, and service requests.

Unified Service Catalog

Centralized catalog enabling employees to request IT, HR, facilities, and business services without manual handoffs.

Omni-Channel Access

Access services through web, mobile, and chat interfaces for a seamless and consistent employee experience.

AI-Driven Help & Smart Search

Conversational assistance and intelligent search powered by HelixGPT reduce resolution time and improve usability.

No-Code Configuration

Build personalized microsites and digital experiences tailored to specific business units using no-code tools.

Digital Workplace
Unified Service Catalog

Single access point for services

Omni-Channel Access

Web, mobile, and chat support

AI-Driven Help

HelixGPT-powered assistance

No-Code Configuration

Custom digital experiences

Services

We deliver industry aligned, technology led services that modernize IT operations and elevate digital performance.

Advisory Services

Expert guidance to help you assess, plan, and strategize your digital transformation journey with clarity and confidence.

Implementation

End-to-end deployment of enterprise solutions with a focus on accuracy, speed, and seamless adoption.

Migration & Upgrade

Secure and efficient transition of platforms, data, and applications to newer, more powerful versions without disruption.

Managed Services

Proactive, round-the-clock support to keep your systems optimized, stable, and performing at their best.

Custom Development

Tailored solutions engineered to meet unique business needs, integrating seamlessly with your existing ecosystem.

Resource Augmentation

Access certified experts on a flexible Time & Material basis to meet evolving project demands, boost productivity, and deliver outcomes without long-term commitments.

Resources for You

Reinventing Field Service with AI and Mobile First Support

How AI is Transforming Employee Support in HR

Elevating Employee Onboarding Through HR Automation

The Role of Virtual Agents in Delivering Intelligent Scalable Support

How Enterprises Modernized ITSM with Helix