BMC Helix
Streamline IT and business operations with intelligent service automation, improving efficiency and user experience across your enterprise.
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See Faster. Resolve Smarter. Operate with AI.
We empower enterprises to reimagine IT and business workflows through expert guidance and proven strategies.
Our innovative tools streamline service experiences, eliminate complexity, and drive efficiency at scale.
Deliver smarter operations, faster outcomes, and measurable business impact—every step of the way.
AI Event Correlation
Noise reduction with causal intelligence.
Root Cause Isolation
Explainable and repeatable resolution.
Generative AI
Smart remediation guidance
Predictive Intelligence
Forecast issues before impact
AIOps (AI for IT Operations)
BMC Helix AIOps transforms traditional IT operations by combining causal, predictive, and generative AI with full-stack observability.
AI-Driven Event Correlation
Reduce alert fatigue by intelligently suppressing noise and de-duplicating events. Related alerts are grouped into actionable situations, enabling teams to focus on what truly matters.
Predictive Intelligence
Use AI-driven trend analysis to predict future incidents, performance degradation, and capacity constraints. Run what-if scenarios to understand the operational impact of changes, growth, or traffic spikes before they occur.
Full-Stack Observability
Collect metrics, events, logs, topology, and service health data from across hybrid, cloud, and on-prem environments. Built-in support for OpenTelemetry and distributed tracing enables deep visibility into microservices and modern cloud-native applications.
Unified Telemetry Collection
Collect metrics, events, logs, topology, and service health data from across hybrid, cloud, and on-prem environments. Built-in support for OpenTelemetry and distributed tracing enables deep visibility into microservices and modern cloud-native applications.
Dynamic Service Models
Automatically discover and model services using real-time topology and observability data. Pre-built service blueprints accelerate onboarding for microservices, containers, cloud platforms, and traditional workloads while keeping service maps continuously up to date.
Contextual Analysis
Correlate infrastructure, application, and service data through topology-aware analysis to pinpoint where issues originate. AI-driven log insights connect logs with traces, events, and situations to accelerate root cause identification.
Unified Telemetry Collection
Metrics, logs, traces, and events.
Dynamic Service Models
Real-time service mapping.
Root Cause Analysis
Topology-driven insights.
Service Health & KPIs
Operational and AIOps impact.
Open Data Ingestion
Multi-tool observability ecosystem.
CMDB & Discovery
Accurate service context
ITSM / ITOM
Closed-loop automation
Platform Extensibility
Designed for enterprise scale.
Integration & Platform Capabilities
BMC Helix AIOps and Full-Stack Observability are built as open, extensible platforms, enabling seamless integration across IT ecosystems and operational workflows.
Data Ecosystem Ingestion
Ingest telemetry from third-party monitoring tools, cloud platforms (AWS, Azure, GCP), Kubernetes, and container environments—without vendor lock-in.
CMDB & Discovery
Leverage Helix Discovery to enrich service models with accurate asset, dependency, and topology data—ensuring high-fidelity operational context.
ITSM & ITOM Integration
Correlate observability and AIOps insights directly with ITSM and ITOM workflows. Automate incident creation, enrichment, and remediation to accelerate resolution and reduce manual effort.
Services
We deliver industry aligned, technology led services that modernize IT operations and elevate digital performance.
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