Asia’s First BMC Helix Operations Management SaaS Implementation.
A leading Indian multinational IT services and consulting company headquartered in Bengaluru provides infrastructure outsourcing, application management, and digital integration services to financial services, telecom, logistics, and technology industries worldwide.
With a large and complex IT landscape spanning on-premises, cloud, and hybrid environments, the client required a modern, unified monitoring platform to maintain service reliability and performance.
The Challenge
- Highly complex IT ecosystem with servers, networks, databases, and applications
- Mix of on-prem, cloud, and hybrid environments with limited unified visibility
- Need for a configurable and scalable monitoring solution tailored to evolving infrastructure
- Difficulty in rapid fault resolution due to fragmented monitoring tools
- Lack of performance insights to optimize resource allocation
The Solution
Kinsfolk conducted workshops with IT stakeholders to define monitoring requirements and implemented Asia’s first SaaS-based BMC Helix Operations Management deployment.
The solution provided:
- End-to-end visibility across servers, networks, databases, applications, and cloud resources
-  Real-time event management with intelligent correlation to prioritize critical issues
- Root cause diagnostics and advanced analytics to reduce MTTR
- Service dependency mapping to understand relationships across IT services
- Performance insights for continuous optimization of infrastructure and applications
The Impact
- Reduced MTTRÂ by accelerating root cause identification and resolution
-  Minimized downtime and improved service continuity
- Enhanced performance optimization through actionable monitoring insights
- Greater operational resilience with unified monitoring across hybrid infrastructure
Business Value Delivered
The client gained a modern, cloud-based IT operations management platform that not only ensured service reliability but also empowered IT teams to act proactively with data-driven decision-making. This positioned them to scale confidently and securely in their digital transformation journey.
