An Indian multinational information technology services and consulting company based in Bengaluru. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
The Client having a large IT environment was extremely complex and large, consisted of various servers, networks, databases, and applications. Managing and monitoring this complexity at scale was challenging. They were having mix of on-premises, cloud-based, and hybrid infrastructure. Monitoring all these components in a unified manner was another challenge. They needed a cloud-based Monitoring solution to be configured to suit the specific needs of the IT environment. Getting this configuration right and keeping it up to date was another challenge.
Kinsfolk Solution
Kinsfolk conducted detailed workshops to understand the exact monitoring requirement and proposed SaaS based BMC Helix Operations Management. The BMC Helix SaaS solutions offer integrated and comprehensive IT operations management capability. It is designed to help organizations monitor, manage, and optimize their IT infrastructure and applications to ensure the reliability, performance, and availability of their digital services. It also provides end-to-end visibility into an organization’s IT infrastructure, including servers, networks, databases, applications, and cloud environments. It collects and correlates data from various sources to create a unified view of the entire IT landscape. The solution uses event management to detect, prioritize, and correlate events and alerts in real-time. This enables IT teams to focus on critical issues and their potential impact on services. BMC Helix Operations Management includes diagnostic tools and analytics to identify the root causes of issues quickly. This reduces the mean time to repair (MTTR) and minimizes service disruptions. It also offers service dependency mapping to understand the relationships between different components of an IT service, helping IT teams to make more informed decisions. The solution also provides reporting and compliance features to help organizations adhere to regulatory standards and provide necessary documentation.
The Results
Kinsfolk proposed and successfully implemented SaaS based BMC Helix Operations Management. It enabled client to detect potential issues, performance bottlenecks, and anomalies in real time, allowing their IT teams to take corrective actions before they impact end-users or critical systems. Continuous monitoring helped the client to ensure that systems, servers, and applications remained reliable and available. This minimized their downtime and service disruptions. Mean Time to Repair (MTTR) was reduced by resolving problems as monitoring tools provided insights into the root causes when any issues were raised. The solution also provided insights into the performance of their IT infrastructure and applications and this information was used to fine-tune configurations and optimize resource allocation which improved overall performance. Historical data collected by solution also helped client to identify patterns and trends, assisting client in long-term planning and improvements. The Solution also assisted in ensuring regulatory compliance by providing records and reports on system performance and security.
